Refund and Returns Policy

The workforce at USA Custom Patches exists to keep customers happy above all else. As a company, we specialize in producing premium custom patch products which include all types of custom embroidered patches together with custom iron-on patches custom leather patches, and additional variants. Our team promises to deliver products that match what you require. Our generous return and refund policy exists to serve your needs when you are not satisfied with your buying experience at USA Custom Patches.

Returns and Refund Eligibility

We understand that sometimes things don’t go as planned. If you receive a product that does not meet your specifications or has any defects, you may be eligible for a return or refund under the following conditions:

• Patches require original packaging to return for replacement when unused.
• Requests must be submitted within 30 days of receipt.
• Your designs together with their stitching structure and customization features need to be different from what you authorized in your original proof.
• The product is damaged during shipping.
• If you received the wrong order due to our mistake.
• Every claim requires visual submission of clear images which must include an explanation detailing the nature of the reported problem.

Our Generous Refund and Return Policy Details:

1. Contact Our Sales Team: Reach out to our customer service team at sales@usacustompatches.com with your order number and issue details.
2. Provide Proof: The approval process requires the submission of clear images which demonstrate the problem area.
3. Approval & Resolution: Once we review your request, we will provide a resolution within 2-3 business days. A refund replacement or correction procedure may be offered to you under our policy.

Refund Processing Time

After approving your request we will process your refund through your original payment method within a 10-15 business day period. The duration until your bank displays these funds depends on both your banking institution and your payment service provider.

Non-Returnable & Non-Refundable Items

• Due to the custom nature of our custom patches, certain items are non-returnable and non-refundable:
• Design errors on the customer’s part (incorrect spelling, wrong dimensions, etc.)
• Custom patches for clothing, jackets, and hats that have already been applied
• Our team produces custom patches following the digital proof you have approved
• Orders placed with incorrect specifications from the customer
• Bulk orders unless there is a quality defect

Order Cancellations

We allow order cancellations within 12 hours of placing an order. After that, production begins, and we cannot guarantee changes or cancellations. If you need to make urgent modifications, please contact us immediately.

Replacement Policy

If you receive a defective custom patch, we will gladly offer a free replacement. Whether you ordered custom woven patches, custom sew-on patches, custom morale patches, or any other type of patch, we will remake your order to ensure satisfaction.

Shipping Issues & Lost Packages

We take extra care in shipping every order securely. However, if your package is lost in transit:

• The organization will submit a claim to the delivery service.
• If confirmed as lost, we will reship your order at no additional cost.
• Customers must start a new order when there are issues with the delivery address.

Customer Satisfaction Guarantee

USA Custom Patches works to achieve recognition as the Best Patch Company in the USA through its exceptional service while delivering superior quality custom patches online. We understand that ordering custom patches fast is important, and we ensure every detail is perfect before shipment. Our expert patch makers use cutting-edge technology to create bulk custom patches, custom die-cut patches, and large custom patches for jackets that meet the highest standards.

Contact Us

For any inquiries regarding returns or refunds, feel free to contact us via:

Email: sales@usacustompatches.com

Phone: (123) 456-7890

Live Chat: Available on our website

Thank you for choosing USA Custom Patches — Your trusted custom patch factory and the Best Patch Company in the USA!